Counsellors work in confidential settings with individuals who are experiencing personal difficulties, to help them overcome their problems and to make appropriate changes to their lives.
Counsellors listen to, empathise with, encourage and help to empower individuals. The nature of problems encountered varies according to the setting and could include, for example, depression, anxiety, the need to manage harmful emotions and behaviours, or difficulties with coping with traumatic experience and events. Counsellors may work with clients with mild to moderate mental health problems or drug-related problems, or with people who need support because of genetic disorders or diseases such as cancer.
Counsellors do not advise their clients, but seek to help them to understand themselves better and find their own ways to cope or to resolve problems. Referral and liaison with other agencies is a feature of the work.